Frequently Asked Questions

How do I place my order?

To place your order, follow these steps:

  • Browse through our wide catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart).
  • In ‘My cart’, you can either choose to continue shopping or confirm the order.
  • To proceed, you can either log into your existing account or simply continue as a ‘New User’ and create one.
  • Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order.
How will I receive my Order?

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

n email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified, unless it’s a COD. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?
  1. Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days
  2. For assistance you can write to us at care@deevyn.com, we will be happy to help you out
How should I check the status of my Order?

We will provide you the tracking id when the item will be handed over to the courier partner. You can track your order by entering the given tracking id in the courier partner's website.

How do I cancel my order?

COD orders can be cancelled directly from the registered account before it gets shipped. Or you can mail us at care@deevyn.com to cancel your order.

For prepaid orders, please contact our customer care at care@deevyn.com to cancel the order and put in an online refund request.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at care@deevyn.com. Our customer care team will help you out with customized solutions wherever possible.

How do I cancel my order?

COD orders can be cancelled directly from the registered account before it gets shipped.

For prepaid orders, please contact our customer care at care@deevyn.com to cancel the order and put in an online refund request.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at care@deevyn.com. Our customer care team will help you out with customized solutions wherever possible.

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD option on the payment page?

It means Cash on Delivery is not serviceable by our courier partners at your location postal code but you can always opt for Net Banking or Credit/Debit Card payment options.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

  1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process
  2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on  care@deevyn.com
What is the shipping philosophy of DEEVYN?

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

What is the delivery time period?

Orders within India are delivered within 7 - 8 working days. Delivery time may vary depending upon the shipping address.

Please note: Orders including Wall Art, coffee mugs will be shipped out 3-4 days after the order is placed as these products are made-to- order.

What are the terms and conditions for refund?
  1. You can ask for an online refund against any of your orders within 7 days of its date of delivery
  2. All online refunds will be credited into your Deevyn account as Wallet Balance which you can use to shop on www.deevyn.com
  3. For any other requests or queries regarding this, kindly write to us at care@deevyn.com
How long does the online refund procedure take?

The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your Deevyn account as Wallet Balance.

Where should I return my product?

Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges in terms of Reward Points worth Rs. 100 which you can use to shop on www.deevyn.com

ADDRESS

I haven't received my refund yet. What should I do?
  1. We update our customers through emails once we initiate the online refund procedure
  2. If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete
  3. For queries you can write to us at care@deevyn.com